![]() (Click any image in this story to enlarge it.) ( See plans and pricing.) AnyDesk Software AnyDesk provides cross-compatibility between devices running Windows, macOS, Android, iOS, Linux, FreeBSD, Raspberry Pi, and Chrome OS. The company’s Enterprise version offers an on-premises solution with a network appliance. Pricing: Lite plan, $11 per month, one session at a time Professional plan, $21 per month, one or more concurrent sessions Power plan, $52.50 per month, unlimited concurrent sessions (all billed annually). Your individual feature needs may vary, so head to the company’s website to learn more details about each tool. Presented below are quick descriptions and links to some of the more popular options for enterprise remote assistance tools, based on our research of the market and the features that most companies would likely need. So this category lends itself very well to the idea of “try before you buy.” There is good news, however: Many of the remote assistance software companies offer tiered levels, allowing for a free download, trial or entry-level version for users to try out, with professional and/or enterprise versions that expand the number of licenses or concurrent sessions allowed. In addition, many companies that offer remote support software also offer remote monitoring and management tools, which can actively or passively monitor equipment and devices beyond an employee’s desktop. Many of these features are also seen in other categories of software, such as web conferencing or videoconferencing apps, which can confuse buyers looking at options for their IT remote assistance needs. Once the connection is made, several other features such as screen sharing, program installation, file transfer, text chat, and audio and video communications are supported. At its base level, the software creates a secure connection between one person’s computer and a remote connection, allowing the first user to operate the second computer as if they were in the same room. Remote access tools have been around for years, with a range of features and benefits for companies and individuals looking to help less tech-savvy users with computer issues and maintenance. With a majority of employees and IT staffers now working at home due to Covid-19, the need for enterprise-level software that can support these larger numbers has also grown. Here’s help.įor many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one connection between an IT staffer and a remote office employee. The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. * Curtain mode & remote screen locking (Mac only).Remote desktop software: 8 enterprise-friendly IT support tools * Login using system credentials or personal access code * Automatically adapts to changing network conditions * Three quality modes, including “smooth” - for video & games. * Hardware accelerated H264 based remote desktop experience If you are connecting to Mac or PC with NEAR: * Extended keyboard to access copy/paste, function and navigation keys * Swiftpoint GT and Citrix X1 mouse support * Hardware and bluetooth keyboard support, including F keys, cursor and modifiers * Point-and-click or touchpad-mode remote desktop control * Full set of multi-touch gestures to pan, zoom, drag, right click & scroll Paid iOS Apple Remote Desktop Apps (Secure Connections)ĭownload: Remotix - Remote Desktop iOS App *A scrolling bar above the virtual keyboard includes advanced keys such as Command/Windows. *Backup and sync your connections between all your devices by signing in to VNC Viewer on each one. *Make direct connections to computers running VNC-compatible software from third parties, for example Apple Screen Sharing (ARD). ![]() ![]() *Connect with ease via our cloud service to computers running VNC Connect. The downside is the connection will always be unsecure and unencrypted. This lightweight, free, and easy to use iOS Apple Remote Desktop app allows you to quickly create a screen sharing connection to your Mac OS computer using Apple Remote Desktop (ARD) protocol. Luckily, there are several iOS apps that connect natively to your Mac OS computer running Apple Remote Desktop (over port 5900).įree iOS Apple Remote Desktop Apps (Non-Secure Connections)ĭownload: VNC Viewer – Remote Desktop iOS App In order to avoid carrying a laptop everywhere, sys admins prefer remote desktop access on a mobile device. (ARD) access to their Mac OS machine 24/7 from anywhere in the world and at all times. ![]()
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